DIRECTOR OF OPERATIONS – CAR WASH
***car wash experience required – operations and equipment knowledge***
ROLE:
The Director of Operations would be responsible for the strategy of 100+ Full and Self-Serve washes throughout the Region (10+ states). This role is committed to improving the overall
car wash profitability by negotiating new contracts with product suppliers and vendors, developing and maintaining vendor relationships, minimizing downtime through partnership with
our Facility Management Group and third-party vendors, developing site & market level business plans, and tracking and reporting to senior leadership regular P&L metrics. This role also
oversees inventory supply, equipment repair/replacement and identifies market trends, patterns in sales performance and changes in costs, appropriately escalating needs and concerns to
the VP of Car Wash. This role would also drive innovation and growth through developing strategic marketing plans, identifying opportunities in technology and maintaining a close partnership
with our Marketing and Retail Operations teams.
ESSENTIAL JOB FUNCTIONS:
Responsible for the creation, implementation and communication of strategic sales and growth plans.
Develops and implements innovative and effective marketing strategies for a variety of different types of car wash operations across multiple markets and customer demographics.
Monitoring and reporting sales, supply and vendor costs, trends in repair needs, and the down time/up time of all car wash operations.
Develop, track, and report car wash KPI’s, including identifying trends across all regions, forecasting sales and costs, and developing action plans based on metrics to drive growth.
This includes partnering with Retail Finance and developing presentations on car wash performance for senior leadership.
Leads vendor/supplier contract negotiations, ensures vendors meet service level agreements and maintain effective vendor relationships.
Track inventory needs including usage patterns and costs. This includes ordering supplies and forecasting needs to ensure that needed supplies are available in a timely manner.
Tracks competitors and keeps abreast of changes in technology to ensure the company’s operations are competitive and offer the best possible customer experience, while balancing
profitability and goals for growth.
Ensures effective communication and partnership with internal teams including Marketing, IT, Training, Retail Finance, Facilities Maintenance and Retail Operations.
JOB QUALIFICATIONS:
5+ years of multi-unit Car Wash Management experience is required
Experience developing marketing plans and tracking sales performance is required.
Experience in developing detailed Strategic Plans is required.
Working knowledge of car wash mechanics for the purpose of diagnostic and service oversight is strongly preferred.
Prior Car Wash business model P&L experience is preferred.
Prior Car Wash Tunnel controller experience is preferred.
Demonstrated knowledge of car wash operations (specifically In-Bay Automatic and Full-Serve) is required.
Demonstrated proficiency with Microsoft Office Skills is required- Word, Excel and PowerPoint
Able to work with and motivate a diverse mix of employees, customers, clients, and foster a variety of work relationships.
Prior experience with RFP’s, vendor sourcing and contract negotiation is required.
Knowledge of Car Wash construction and maintenance preferred.
Ability to work independently and develop effective relationships with cross functional teams is required.
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