Job Title: Truck Service Advisor
Company Background:
Our Client, based in Las Vegas, NV, is an incredibly fast growing Travel Center, Convenience Store and QSR Operator within the C-Store & Travel Center Industry.
If you're looking for a career move where the growth potential is limitless, you're able to work autonomously as the Operator that you are AND your experience, knowledge and insight is valued… Look no further! This amazing company opened 18 Travel Centers and 20 Convenience stores in 2023, grew their Travel Center operations massively in 2024 with plans to DOUBLE the size of the company AGAIN in 2025. That's growth!
Amazing Leadership and a Fantastic place to work!
Job Summary:
The Truck Service Advisor acts as the primary liaison between customers and the truck service department, ensuring customer satisfaction by providing excellent service, accurate diagnoses, and timely repairs. This role requires a blend of customer service, sales, and technical knowledge to meet customer needs while contributing to the profitability of the service department.
Key Responsibilities:
Customer Interaction:
Greet customers, listen to their service needs, and provide professional and courteous service.
Discuss repair options, costs, and timelines, ensuring clear communication to manage customer expectations.
Handle customer complaints and concerns, resolving them to the satisfaction of the customer.
Service Sales:
Sell additional services and maintenance plans that could benefit the customer's truck, increasing revenue and customer retention.
Present service options in a way that is understandable and justifies the value to the customer.
Diagnosis and Recommendation:
Work with technicians to diagnose vehicle problems based on customer complaints or during routine inspections.
Recommend necessary repairs or maintenance based on industry standards and best practices.
Service Coordination:
Schedule appointments and manage the service queue to ensure efficient turnaround times.
Coordinate with technicians, parts department, and other staff to ensure timely service delivery.
Documentation and Follow-up:
Prepare and review service work orders, ensuring accuracy in parts and labor costs.
Maintain detailed records of service history for each vehicle.
Follow up with customers post-service to ensure satisfaction and gather feedback.
Inventory Management:
Monitor parts inventory related to common repairs, ensuring sufficient stock to meet service demands without overstocking.
Financial Transactions:
Process payments, handle cash, checks, and credit transactions securely.
Handle the paperwork involved in warranty claims or insurance-related repairs.
Continuous Improvement:
Participate in staff meetings to discuss service quality, customer feedback, and operational efficiencies.
Continuously update knowledge on truck systems, new technologies, and industry changes.
Requirements:
Experience:
Previous experience in automotive service, sales, or customer service, preferably with trucks or heavy vehicles.
Skills:
Exceptional communication and interpersonal skills.
Strong sales and negotiation skills.
Proficiency in diagnostic processes and understanding of truck mechanics.
Customer-oriented mindset with excellent problem-solving abilities.
Basic computer skills for CRM systems, workshop management software, and general office applications.
Education:
High school diploma or equivalent; additional education in automotive technology, business, or a related field is advantageous.
Certifications:
Certifications from automotive manufacturers or organizations like ASE (Automotive Service Excellence) for service advisors are preferred.
Physical Requirements:
Ability to stand for extended periods, move about the service area, and occasionally lift light to moderate weight.
Benefits:
Competitive salary
Commission or performance-based bonuses
Health insurance
Paid time off
Opportunities for professional development and potential advancement within the company
