Maintenance Account Manager-Veteran Owned Commercial Landscaping Company in Nashville, TN
Responsibilities/Activities
The principal responsibilities of this position are the following:
Lead and organize the client services effort in accordance with contract goals and budget for the property while maintaining a standard of excellence.
Create and communicate accurate estimates for client services.
Works hand and hand with operations management on expectations of the client ensuring proper execution.
Maintain communication with customers/clients on all properties regarding contract schedules.
Regularly schedule visits to jobs sites and meetings with clients to determine their needs, interests, and optimal solutions.
Audit quality of services and communicate observations to field operations.
Network, keeping client “first of mind”, including trade association meetings, trade shows, golf tournament, and other events throughout the Greater Nashville Commercial Arena.
Key Performance Metrics
Ability to analyze situations, considers options, and makes decisions that are timely and informed.
The highest degree of cooperation, communication and coordination is maintained so that a professional attitude and positive image is projected.
Be very responsive, returning a customer’s touch within the hour.
The ability to recognize and deal with priorities is exhibited.
Ability to negotiate and resolve conflicts with customers in a timely and professional manner at all times.
Strong organizational and time management skills.
Be proficient in the company’s software systems including Aspire.
Pivotal Duties
Spend time with client to continually build relationships and earn referral business.
Communicate effectively to ensure delivery of exceptional results as committed to the client.
Grow customer base meeting goals and targets for the company.
Maintain confidentiality of Color Burst Landscapes at all times.
Success Behaviors
Energetic self-starter and demonstrates initiative
Excellent communication and interpersonal skills
Excellent organizational and time management skills
Ability to lead and inspire others
Results and action oriented
Sales and growth oriented
Effective problem-solving skills, ability to handle adversity
Customer centered and focused
Service and teamwork oriented
Focus on continued learning and self-development
Requirements
1. Experience managing a crew consisting of laborers providing landscaping or related services.
2. Exceptional client-service skills and a keen sense of ownership of responsibilities
Ability to read landscape plans and layout plantings.
Pro-active attitude to resolve issues before they become problematic.
Fluency in English; bilingual in Spanish a plus
Clean driving record
Compensation Includes: Salary plus commission structure, 100% employer paid health insurance for employee (and additional elective benefits) weekly pay, PTO, 401K %, paid holidays, company vehicle and much more
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