POSITION DESCRIPTION
Position: VP, Retail Engagement
Reports to: NACS President and CEO
Position Summary:
NACS, the association that represents the global convenience and fuel retailing industry, currently seeks a well-connected, driven, strategic thinker as NACS VP, Retail Engagement. As part of the NACS Leadership Team reporting to the President and CEO, this position is responsible for the overall strategy and execution for engaging senior leaders in new and existing member companies and their employees. The position leads the Retailer Engagement Team and engages with other NACS teams that drive and support industry engagement.
Capitalizing on volunteer and member engagement, positive member experiences, and a strong organizational brand, the VP, Retail Engagement works across the association to ensure the value proposition of NACS engagement is effectively communicated across the industry.
NACS offers a competitive salary and benefits package, casual dress environment and friendly co-workers. Our culture encourages open communication, professional development, collaboration, and constructive behaviors.
Responsibilities:
To lead and promote the NACS brand and culture by supporting:
NACS’ brand promise: An industry champion that connects and inspires our members to deliver tomorrow’s convenience today & every day.
NACS’ brand values: Integrity, Excellence, Curiosity, Insights, and Inclusive.
NACS’ brand personality: Proactive, Constructive, Engaging, and Optimistic.
To develop, revise, and communicate the value proposition of NACS engagement and membership both externally to the industry and internally to the NACS Team.
To develop, revise, and communicate NACS strategic retail engagement goals including:
KPIs & Metrics to deliver against:
Event Engagement targets (#’s & %’s)
“Max Your NACS” participation goals and ensuring that individual metrics records in NACS’ database are accurate (#’s)
Member renewal rate goals (%’s)
Bull’s Eye Target company engagement growth (Passionate, forward-thinking companies who want to stay ahead of the curve and be “in the know”) (#’s)
Board and Committee member engagement targets (#’s)
To develop, communicate, and deliver on annual budgets and quarterly reports.
To develop and maintain meaningful professional relationships through frequent personal visits with leaders of NACS retail member companies with a personal focus on the largest domestic retail companies (200+ stores).
To ensure the Retail Engagement Team is knowledgeable of the full complement of NACS events, activities, products, and services and is promoting these to increase company engagement with NACS.
To support and liaison with the chair and members of NACS’ Retailer Engagement Committee.
To collaborate with the NACS Marketing Team to develop concepts and campaigns to obtain, retain, and engage members.
To ensure Retail Engagement and Membership Support Teams respond to general membership inquiries related to applications, renewals, database maintenance, and other administrative requirements.
To proactively engage and assist attendees at the NACS Show and other NACS events.
Other duties as determined in the normal course of business.
Qualifications:
Self-starter with the ability to work alone or as part of a group.
Attention to detail and ability to manage multiple activities at once.
Strong written and oral communications skills.
Strong computer skills including MS Excel, Word, PowerPoint, Teams, and Outlook.
Headquartered at NACS offices in Alexandria, Virginia (this is not a remote work position).
Expected travel on NACS business approximately 40-50 percent.
Education Required: Bachelor’s degree; MBA or equivalent degree preferred.
Experience Required:
Minimum five years in convenience and fuel industry experience in a senior level position with a retailer or supplier company.
Effective public speaking.
Experience Desired:
Previous experience as an engaged NACS member.
Familiarity with Protech and Microsoft UX 365.
Background in and a passion for sales.
Background in or exposure to recruitment and retention tools.
NACS Culture
We hugely value, invest in and are devoted to the constructive culture that we’ve built and work on every day at NACS. Almost everything we do requires broad, multi-department collaboration to ideate and execute creative initiatives that deliver compelling value to our members and our industry. What that requires is a relatively flat organizational structure that empowers teammates at different levels from all departments to constructively engage and support each other. Titles really don’t matter in such an organization. What matters is a culture of constructive behaviors that relishes divergent perspectives to craft well thought-out initiatives and then come together to execute them. NACS Values:
Do the right thing.
Focus long term.
In their terms.
Be fiscally responsible.
Strive for excellence.
Other Pertinent Information:
Immediate Opening
Comprehensive Benefits Package.
Salary commensurate with experience.
Office Hours: 8:30 am – 5:00 pm, Monday – FridayMetro accessible – 2 Blocks from King Street Metro, Alexandria, Virginia
In-office position with Work From Anywhere Days (10 Days Per Calendar Quarter)
Vaccine Update: For the health & safety of all employees, NACS has mandated the COVID-19 vaccine for all staff unless a medical or religious exception is applicable. This is the most effective way to protect the health and safety of all staff.
Please include:
Cover Letter (indicate why you are interested in the position)
Resume
Salary Requirements
NACS is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis. All applicants will be considered for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, age marital status, veteran status, disability, sexual orientation, and any other legally protected status.
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