DIRECTOR OF DIGITAL CUSTOMER EXPERIENCE, GROCERY RETAIL- NORTH CAROLINA
* Newly Created Position Created by Growth*
COMPANY PROFILE:
This innovative regional grocer has set out to break the mold of the conventional supermarket and create a distinctive shopping experience worthy of its Carolina roots. They bring their communities they serve right to the table and their commitment to quality, value and service is quickly becoming legendary.
FEATURES AND BENEFITS:
As the Director of Digital Customer Experience, Grocery Retail , you will have proven experience leading a team of eCommerce or omnichannel professionals responsible for complex, cross-functional processes and workflows. Candidates with CPG-side experience and/or experience managing a digital CX organization are preferred.
THE ROLE YOU WILL PLAY:
The Director of Digital Customer Experience, Grocery Retail will lead a team of managers and specialists who are responsible for maintaining and optimizing a vast array of product content, site search/navigation, digital promotions/offers, interactive circulars, and commerce-specific content (interactive recipes, meal planning content, etc.).
Reports to Sr. Vice President, eCommerce.
Team responsible for $100M +annual eCommerce revenue.
COMPENSATION AND BENEFITS:
Depending on your experience, compensation will be $150,000 + base pay along with an opportunity for a 26% annual bonus opportunity.
BACKGROUND PROFILE:
MBA or degree in Business Administration, Marketing, Information Systems, or related field.
7 years of hands-on experience and/or in a leadership position for a digital or eCommerce team/organization.
5 years of experience managing relationships with technology providers, partners, and/or digital consultancies.
CPG-side experience in a digital or omnichannel role is a big plus.
Familiar with basic fulfillment & support aspects BOPIS business models.
Willingness to “invent” and derive new ways to do business in uncharted territory.
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